Question 1

Does product and ingredient stock update automatically after each sale?

Accepted Answer

Yes. Retail sales update stock by item. For F&B, transactions can deduct ingredients using the recipes and units you define.

Question 2

Do I need technical skills to operate MoovePOS?

Accepted Answer

No. If your team can use a browser and WhatsApp, they can use MoovePOS. We handle the initial setup. If operational issues come up, support is available on WhatsApp during business hours.

Question 3

How does setup work before the cashier is ready?

Accepted Answer

The MoovePOS team helps prepare product, user, outlet, and opening-stock data. Setup time depends on data volume and operational complexity.

Question 4

How are products and recipes entered during onboarding?

Accepted Answer

Our team helps prepare the initial data from the product, ingredient, and price lists you provide. Timing depends on product volume and recipe complexity.

Question 5

Do new cashiers need specialized training?

Accepted Answer

The cashier interface is designed to be easy to learn. Our team provides onboarding and workflow guidance for your outlet.

Question 6

Do I need a special computer or POS terminal for MoovePOS?

Accepted Answer

No. MoovePOS runs on Android tablets, iPads, laptops, or PCs you already own, no expensive new hardware required.

Question 7

What happens to transaction data when the internet drops?

Accepted Answer

All transactions are processed and stored locally on the device. When the connection returns, data syncs to the server automatically. No lost transactions, no duplicates.

Question 8

Can MoovePOS connect to other systems I already use?

Accepted Answer

Yes. MoovePOS supports QRIS static payments and e-wallets, plus Bluetooth/USB thermal printers and cash drawers. Orders from delivery apps (GoFood/GrabFood/ShopeeFood) are logged manually at the register; direct auto-integration is on our roadmap. For accounting, export reports as CSV/Excel to import into Xero, Jurnal.id, or BukuKas.

Question 9

How long can the cashier keep running when the internet is completely down?

Accepted Answer

There’s no time limit. Because MoovePOS’s primary database lives on the local device, the cashier can keep transacting, printing receipts, and deducting stock for days without internet. Once the signal returns, data auto-syncs to the cloud.

Question 10

Which thermal printers and hardware are compatible with MoovePOS?

Accepted Answer

Almost all Bluetooth and USB thermal printers, 58mm or 80mm, commonly sold in Indonesia, plus cash drawers connected via the printer. You don’t need to buy any special device from us, just use what you already have.

Question 11

How much does a MoovePOS subscription cost per month?

Accepted Answer

Free stays free. The English pricing page shows refreshed USD estimates for Starter, Pro, and Max, while invoices are settled in Indonesian rupiah. A 14-day free trial is available with no credit card.

Question 12

Are there setup fees or long-term contracts?

Accepted Answer

No installation fee and no long-term contract. You can start with the Free tier (free forever) or try 14-day free trial. Upgrade or downgrade anytime with no penalty.

Question 13

Can I cancel my subscription anytime?

Accepted Answer

Yes. No penalty and no notice period required. If MoovePOS does not fit your operational needs, you can stop without extra cost.

Question 14

Can I migrate from my old POS to MoovePOS?

Accepted Answer

Yes. The MoovePOS team helps migrate product data, prices, and customer records from your old POS for free, without disrupting store operations.

Question 15

Is it suitable for multi-outlet franchises?

Accepted Answer

Yes. Pro supports up to 3 branches. Max supports up to 10 outlets, with roles, permissions, and a regional dashboard. Need more than 10 outlets? Add outlet add-ons. Need a larger scale? Contact us for custom pricing.

Question 16

What if I need help?

Accepted Answer

Support is available on WhatsApp. Not a chatbot. Max includes a dedicated account manager and priority handling.

Question 17

Is my transaction and stock data safe if a device breaks or goes missing?

Accepted Answer

Yes. Whenever there’s an internet connection, data syncs automatically to the cloud, so losing one tablet or laptop doesn’t mean losing all your shop data. Just log in on another device and every transaction and stock record is already on the server.

Question 18

What happens if my cashier tablet or device is lost or stolen?

Accepted Answer

Your data stays safe in the cloud. You can revoke that device’s access from the owner dashboard, then log in to the same account on a replacement device. No data leaks because login requires credentials only you hold.

Question 19

Can I export sales and stock reports to Excel?

Accepted Answer

Yes. All daily sales reports, raw-material stock summaries, and waste logs can be downloaded in CSV format that opens directly in Excel or Google Sheets for your internal bookkeeping.

Question 20

Can MoovePOS connect to accounting software like Accurate or Jurnal?

Accepted Answer

Currently reports export in CSV format that you can manually import into Accurate, Jurnal, or other accounting software. Direct automatic integration is on our roadmap and will arrive in a future update.

Anything You'd Like to Ask?

Questions teams usually ask before starting

Show us how your outlet works. We will tailor the demo.